Digital Procurement Change Management – Humans before Robots
After looking back at over 100+ eProcurement implementations we found that change management is almost always underestimated.
Digging a bit deeper into the areas of most neglect when estimating the impact of change we found forecasting 3rd party support time, internal and external communication resourcing, and employee objection handling as the most common.
So, what is the best way to approach change management as part of a digital procurement project? One answer is based on the idea that the human factor, rather than the technical process, must be the main focus before, during and after change implementation.
The reason for this way of thinking is that digital procurement tools are intended to support the users. The users will be the most affected by the transition to new e-procurement tools which have been developed by recognising and integrating different individuals needs over a period of time. When you consider human needs over robotic processes it becomes easy to onboard users and allows them to adapt and contribute to change whilst creating new future development opportunities.
But how do you do this? Why not use the below methodology and change the order based on your own priorities?
The 7 stage training methodology for change management:
- Identifying the business impact, success metrics, and key players to drive the change to a new digital procurement tool
- Putting in place the change management plan and define the KPIs
- Developing and sharing a multi-level internal communication plan (global, purchasing department, end-users)
- Identifying the key suppliers that will go through the change process alongside you (training, communication, sharing of objectives and responsibilities)
- Building support for effective change management and adapting it to your own needs
- Training the admins and key users to become local experts
- Continuously monitoring KPIs
To ensure change management success you must put in place a detailed methodological guide that enables you to to define the roles and responsibilities of all the players (customer, integrator, supplier) and then regularly monitor KPIs and compare against sector benchmarks.
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